*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

659 Eastport Rd, Jacksonville, FL 32218, USA Req #9771 Monday, April 1, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers - large and small - package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise. At PCA, you'll find the best people in the industry operating in a golden rule" culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way. As a Fortune 500 company and one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers. PRINCIPLE ACCOUNTABILITIES: Achieves sales goals and executes sales plans within an assigned sales territory and/or account with new or existing business. Responsible for securing and maintaining distribution of products and/or services, providing pricing, negotiating, and maintaining effective sales agreements. Creates, monitors, and revises lead generation plans to ensure a substantive sales opportunity pipeline. Satisfies existing customer needs and expands existing business by fostering and maintaining customer relationships. Coordinates with the design department on the customer's behalf to improve existing design and develops new designs. Reviews opportunities and problems, and the efficiency of existing procedures with sales manager and recommends opportunities for improvements. Responsible for overall account management, which may include recordkeeping, credit applications, forecasts, budgets and credit collections from delinquent accounts. B ASIC QUALIFICATIONS: Bachelor's Degree and/or 3-5 years of experience in outside sales with a proven record of success. Valid drivers license and good driving record for the last 3 years in order to qualify for a company vehicle or vehicle reimbursement. Excellent written and oral communication skills. Ability to work well under pressure, self-motivated, manage time well, and be committed to their individual and team's success. Ability to use independent judgment in negotiating sales agreements and be able to exercise expertise with difficult or sensitive accounts. PREFERRED QUALIFICATIONS: 3 years of experience in corrugated material or paper sales. PCA is an Equal Opportunity Employer - Veterans/Disabled and all other protected classes. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

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SALES REP-NONINCENT(CONT)~J04328~7379

201 S College Ave, New Oxford, PA 17350, USA Req #9796 Monday, April 1, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Principle Accountabilities: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity, decreasing downtime and waste. Assume active role in overall plant facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lockout tag-out procedures. Maintain shop and equipment per 5S standards. May be required to lift up to 30 lbs. for a period of up to 12 hours. Set-up and operate machine to produce product according to customer specifications. Troubleshoot, perform minor repair, and preventative maintenance procedures on machine. Trains Helper, as required. Perform quality checks as required and take appropriate action when needed. Perform other job-related duties as assigned or delegated. Comfortable with computers and touch screens. Cross-train on other machines and jobs. Complete necessary reports in an accurate and timely manner, including but not limited to: Production Data, Machine Operational Status, Safety Data, and Quality Data. Input maintenance work orders into BPMS software. Be proactive in the maintenance of equipment. Switch duties with Assistant Operator or Helper if necessary. Comply with the facility's food packaging safety program processes and procedures. Complete annual food packaging safety training. Report any discovered food packaging safety risks/concerns to the food packaging safety management representative or direct supervisor. Comply with all company policies and procedures, including but not limited to: Safety, GMP, FSSC, ISO, and maintaining good housekeeping. Adhere to production schedule and make recommendations for optimizing the schedule to meet cost, quality, and service goals. Report any unusual scheduling issues to supervisor. Perform other duties as assigned. Basic Qualifications: High School Diploma or GED. Be passionate about maintaining a safe work environment. Strong mechanical aptitude and possess problem-solving skills. Able to pass pre-employment background check and drug test. Must be able to sit, stoop, and bend. Ability to work any shift, including overtime and weekends as needed. Must be authorized to work in the U.S. Ability to work in manufacturing environment, with varying temperatures based on season, around machinery, and heavy forklift traffic. Preferred Qualifications: Experience in a packaging or other manufacturing environment. Knowledge, Skills, and Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Excellent communication skills. Work with a sense of urgency to reduce downtime of machines. Ability to work in a fast-paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

3rd Shift Die Cutter Assistant

Grand Rapids, MI, USA Req #9659 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Position Summary: The Plant Optimization Engineer is an early-career engineering role that reports directly to the regional Area Operations Manager and will provide engineering support to all plant functions to include operations, maintenance, and other corrugated plant functional areas. This position provides support to optimize plant equipment, improve reliability, enhance, and sustain product quality while maximizing throughput and product revenue. This position will result in an overall understanding of plant operations and management skills needed for career development and promotional opportunities to various positions within the PCA corrugated plant operations group or other PCA supporting groups. Principle Accountabilities: <ul> <li> Organize and implement moderate to large process improvements, problem elimination and capital/expense projects focusing on asset health and overall improved reliability. </li> <li> Coordinate implementation plans for Efficiency Improvement Audits. </li> <li> Provide production-oriented support to Plant Operations Management. </li> <li> Provide maintenance-oriented support to Plant Maintenance Management. </li> <li> Provide technical leadership for project teams, hourly employees, technicians, process technology and others to contribute to plant optimization. </li> <li> Implement reliability improvement and plant optimization systems. </li> <li> Troubleshoot problems and perform root cause analysis. </li> <li> Modify and optimize the maintenance (PM) work process. </li> <li> Support the lubrication and inspection programs for maintenance and operations basic care. </li> <li> Coordinate the pressure vessel and equipment integrity programs. </li> <li> Recommend and help drive, or implement innovative solutions to improve equipment, facility, and plant operations. </li> <li> Track maintenance and process downtime data to provide solutions for repetitive equipment failures/breakdowns and operational inefficiencies. </li> <li> Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers. </li> <li> Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make. </li> </ul> Position Requirements: <ul> <li> 0-2 years previous engineering experience including internships and co-ops, providing technical support in a manufacturing plant or industrial environment (preferred). </li> <li> Bachelor's degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Engineering Technology, Industrial Engineering, or related discipline. </li> <li> Ability to take direction and drive" initiatives with minimal need for oversight. </li> <li> AutoCAD experience preferred. </li> <li> Experience in providing technical support on manufacturing equipment and processes. </li> <li> Working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook as well as experience with manufacturing systems including shop floor software. </li> <li> Strong organizational skills with the ability to handle numerous details, deadlines, and requests. </li> <li> Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. </li> <li> Six Sigma, Lean Manufacturing or Statistical Process Control (SPC) experience preferred. </li> <li> Solid interpersonal skills to effectively communicate with production team and management. </li> <li> Solid verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, practices, and requests for information. </li> <li> Solid listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines. </li> </ul> All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Plant Optimization Engineer (Grand Rapids, MI)

3840 Port Union Rd, Fairfield, OH 45014, USA Req #20000 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Maintenance Technician Packaging Corporation of America Fairfield, Ohio Pay and Benefits Pay Range = $26.84 - $37.81 based on mechanical and electrical skills and experience. Excellent Benefits Package (Health, Dental, Optometry) 401K Plan 1.5 Pay over over 40 hrs Uniforms Provided PCA provides paid training to help technicians advance through the skill levels and achieve higher pay. PCA provides all special and heavy tools. PCA provides Safety shoes and Safety Glass stipends. PCA provides Uniforms for Maintenance Technicians Responsibilities This position is based at the PCA Box Plant located in Fairfield, Oh. This position will perform a variety of maintenance tasks including diagnosing, repairing, rebuilding, or replacing mechanical, electrical, hydraulic, and Pneumatic systems on plant equipment. Technicians work as part of a team to safely perform Preventive Maintenance Activities as well as answer break down calls in a Production Environment. All Maintenance Technician positions are Multicraft, and training is provided to develop these skills. Basic Qualifications 2+ Years' experience in successfully troubleshooting and repairing industrial machinery. A Technical Degree in the Mechanical or Electrical Trades is a plus. The production schedule is 2 shifts. Maintenance Technicians are placed on shifts according to plant needs and seniority. Opportunities to change shifts are available when organization changes occur or production schedules change. Be Authorized to work in the US. Experience in the Corrugated Packaging or Printing Industry is a plus. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

MAINTENANCE TECH SECOND SHIFT

388-TREXLERTOWN-S, 7451 Cetronia Road, 7451 Cetronia Road, Allentown, Pennsylvania, United States of America Req #19988 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders. PRINCIPLE ACCOUNTABILITIES: Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed. Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end. May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed. BASIC REQUIREMENTS: Education equivalent to high school diploma required. Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook PREFERRED REQUIREMENTS: Associates degree or college accounting coursework. Two (2) years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry. Previous experience using an automated order entry system. KNOWLEDGE, SKILLS & ABILITIES: Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. Able to work flexible hours or overtime as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Senior Customer Service Representative - Trexlertown, PA

Salisbury, NC 28144, USA Req #19958 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. PRINCIPLE ACCOUNTABILITIES: Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts. Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples. Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints. Maintain organized customer files. Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed. Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end. BASIC REQUIREMENTS: Education equivalent to high school diploma required. Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships. Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook. PREFERRED REQUIREMENTS: Associates degree or college business coursework. Previous experience using automated order entry system. Previous experience in the manufacturing sector, containerboard and corrugated packaging industry. KNOWLEDGE, SKILLS & ABILITIES: Strong attention to meeting and exceeding customer expectations. The ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening and evaluating skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously. Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. Able to work flexible hours or overtime as needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

CUSTOMER SERVICE REP~S2260A~7373 Salisbury NC

708 Killian Rd, Akron, OH 44319, USA Req #20003 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Rotary Die Cutter Assistant on 3rd shift (1 Opening) in our Akron, OH facility. Salary is $21.34 per hour. RESPONSIBILITIES: <ul> <li> Work as part of a team in support of a manufacturing operation with a goal of increasing productivity, decreasing downtime and waste. </li> <li> Responsible for leading machine crew with setups and changeovers by mounting printing plates and/or cutting dies. </li> <li> Conduct quality checks to ensure product meets required dimensions and there are zero material defects. </li> <li> Follow all company safety rules and lock-out tag-out procedures. </li> <li> Problem-solve when issues arise with machine. </li> <li> Perform other duties as assigned. </li> </ul> BASIC QUALIFICATIONS: <ul> <li> High School Diploma or GED. </li> <li> Be passionate about maintaining a safe work environment. </li> <li> Strong mechanical aptitude and possess problem-solving skills. </li> <li> Ability to work any shift, including overtime and weekends as needed. </li> <li> Must be authorized to work in the U.S. </li> </ul> PREFERRED QUALIFICATIONS: <ul> <li> Experience in a packaging or other manufacturing environment. </li> </ul> KNOWLEDGE, SKILLS & ABILITIES: <ul> <li> Must be willing to work closely on a day-to-day basis with other production personnel. </li> <li> Excellent communication skills. </li> <li> Work with a sense of urgency to reduce downtime of machines. </li> <li> Ability to work in a fast-paced environment and handle multiple requests simultaneously. </li> </ul> PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

ROTARY DIE CUTTER ASSISTANT - 3rd Shift

708 Killian Rd, Akron, OH 44319, USA Req #20004 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a general Utility Worker on 1 st Shift (1 Opening) in our Akron, OH facility. Salary is $18.30 per hour. Responsibilities : Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. Basic Qualifications: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must have a good attendance record. Must be authorized to work in the U.S. Preferred Qualifications: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. Knowledge, Skills & Abilities: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast-paced environment and handle multiple requests simultaneously. PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

UTILITY WORKER - 1st Shift

International Falls, MN 56649, USA Req #19945 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for a Maintenance Supervisor/Planner in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. Principle Accountabilities : <ul> <li> Responsible for planning, scheduling, coordinating, and executing maintenance work in a process area. </li> <li> Provide leadership and direction regarding safety, quality, and productivity in the maintenance department. </li> <li> Maintain equipment availability, cost controls, and housekeeping in a process area. </li> <li> Supervise hourly craft personnel and contract services. </li> <li> Establish utilization of the asset management system. </li> </ul> Basic Qualifications: <ul> <li> Experience in a craft or maintenance related position. </li> <li> High standard of safety awareness, strong communication skills, and excellent planning and organizational skills. </li> <li> Strong technical and maintenance skills. </li> <li> Solid working knowledge of PC applications including Word, Excel, and Outlook. </li> <li> Results oriented and knowledgeable of asset management and proactive maintenance techniques. </li> <li> Strong leadership skills and experience leading a team preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. </li> <li> Must be able to travel as necessary. </li> <li> Must be authorized to work in the U.S. </li> </ul> Preferred Qualifications: <ul> <li> 5 years of experience in Maintenance. </li> </ul> PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Maintenance Planner/Supervisor

International Falls, MN 56649, USA Req #19946 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking resumes for an Assistant Superintendent of the Bleach Plant in our International Falls, MN Paper Mill. The International Falls facility is a White Paper Mill owned by Packaging Corporation of America. The Assistant Superintendent of the Bleach Plant position is responsible for the day-to-day operational management of all aspects of Bleaching process including a Chlorine Dioxide Generator and all chemical preparation including PSM processes. This position is responsible for safety, to facilitate equipment maintenance, environmental conformance, training, management of the crews, and optimization of productivity. Principle Accountabilities: <ul> <li> Manage all safety policies within the department which include the adherence to and enforcement of mill safety rules, procedures, personal protective equipment, and OSHA compliance. Individual is responsible for creating a safe work environment for their employees. Responsible for the creation and periodic review of Stand Operating Procedures (SOPs) and system lockouts for the process area. </li> <li> Set standards and expectations around housekeeping and basic care routes in the department. Monitor, follow-up, and report performance. </li> <li> Set expectations and drive improvement around environmental compliance of the operation. Develop plans for targets and objectives identified for continuous improvement efforts. </li> <li> Set expectations for quality standards and provide necessary resources to maintain stable and capable quality performance. </li> <li> Responsible for financial performance of the process area. Work with the Accounting Department to implement and execute budgets. </li> <li> Plan and schedule resources for department needs. Work with the Production and Maintenance teams to plan for scope of repair days and annual outages. </li> <li> Follow-up on all equipment and resource issues. </li> <li> Manage development and training needs for department personnel. Write and revise training packets, monitor training, and lead oral exams for job qualification candidates. Develop a culture of continuous operator improvement. </li> <li> Work with the operators and engineers to ensure assets are meeting or exceeding productivity targets at lowest possible cost. </li> <li> Work with capital engineering to justify and execute capital projects in the area. </li> </ul> Preferred Qualifications: <ul> <li> Strong leadership skills and experience leading a team, or a strong understanding of the importance of open communication and information sharing among co-workers. </li> </ul> <ul> <li> Experience in a pulping/bleaching or other manufacturing environment. </li> <li> Strong written and verbal communication skills. </li> <li> Strong interpersonal skills with the ability to network and build relationships with individuals of various experience both within the local mill and the corporate level, and outside of the company. </li> <li> Ability to work in a fast-paced environment and handle multiple requests simultaneously. </li> <li> Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines. </li> <li> Solid working knowledge of PC applications including Word, Excel, and Outlook and Project. </li> </ul> Basic Qualifications: BS Degree in Engineering, Chemical, Pulp and Paper Science, or equivalent education/experience with demonstrated management and leadership abilities, or Pulp/Bleach experience minimum of five years. Must be eligible to work in the U.S. PCA provides a competitive comprehensive benefits package. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Assistant Superintendent Bleach Plant

5445 W 73rd St, Bedford Park, IL 60638, USA Req #19995 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The position will be based out of our Chicago Container plant located at 5445 W 73rd St. Bedford Park, IL 60638. PCA provides a competitive benefits package; including but not limited to: <ul> <li> Paid vacation and holidays </li> <li> 401k </li> <li> Medical, dental and vision insurance </li> <li> Life and accidental death and dismemberment insurance </li> <li> Long & short-term disability </li> <li> Educational Assistance </li> </ul> PRINCIPLE ACCOUNTABILITIES: Achieves sales goals and executes sales plans within an assigned sales territory and/or account with new or existing business. Responsible for securing and maintaining distribution of products and/or services, providing pricing, negotiating, and maintaining effective sales agreements. Creates, monitors, and revises lead generation plans to ensure a substantive sales opportunity pipeline. Satisfies existing customer needs and expands existing business by fostering and maintaining customer relationships. Coordinates with the design department on the customer's behalf to improve existing design and develops new designs. Reviews opportunities and problems, and the efficiency of existing procedures with sales manager and recommends opportunities for improvements. Responsible for overall account management, which may include recordkeeping, credit applications, forecasts, budgets and credit collections from delinquent accounts. B ASIC QUALIFICATIONS: Bachelor's Degree and/or 3-5 years of experience in outside sales with a proven record of success. Valid drivers license and good driving record for the last 3 years in order to qualify for a company vehicle or vehicle reimbursement. Excellent written and oral communication skills. Ability to work well under pressure, self-motivated, manage time well, and be committed to their individual and team's success. Ability to use independent judgment in negotiating sales agreements and be able to exercise expertise with difficult or sensitive accounts. PREFERRED QUALIFICATIONS: 3 years of experience in corrugated material or paper sales. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Sales Rep

Phoenix, AZ, USA Req #20009 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs. The Quality Systems Manager provides recommendations following the result of product testing and root cause analysis for any incident report. As a member of the plant management team, the Quality Systems Manager is responsible for evaluating opportunities to improve overall plant performance and profitability. PRINCIPLE ACCOUNTABILITIES: Support and maintain a culture of Continuous Improvement" across the plant by developing and implementing the plant's action plan to meet corporate and customer quality and food safety standards. Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality. Facilitate and maintain company environmental, health, and safety (EHS) programs including communications, conducting employee trainings, and supporting quality and safety audits. Serve as the key point of contact for the EHS group and lead the plant health and safety team, as requested. Analyze production and incident data, conduct investigations as necessary, identify root cause, identify process improvement opportunities, and implement quality and safety protocols. Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans. Write programs and coordinate processes to maintain the plant's quality and food safety certification(s) and environmental permitting as needed. Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc. Manage and maintain the plant's applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained Document quality procedures and train supervisors and operators on quality processes. BASIC REQUIREMENTS: Bachelor's degree in business, science, statistics, or engineering required. Seven (7) years' of previous experience in corrugated manufacturing operations. Five (5) years' previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis. Experience with food safety and managing food programs. PREFERRED REQUIREMENTS: Certified quality engineer. Food safety certification such as Hazard Analysis Critical Control Point (HACCP). KNOWLEDGE, SKILLS, AND ABILITIES: Ability to create and effectively lead teams. Experience developing and executing training initiatives. Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred. Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning. Strong negotiation and persuasion skills. Strong communication skills with the ability to communicate effectively to solicit buy-in from various audiences. Strong interpersonal skills to effectively lead and communicate with production team and management. Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. Must be able to travel as necessary and possess a valid U.S. driver's license. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

MGR-QUALITY SYSTEMS

300-BENTONVILLE DC, 2704 Southeast Otis Corley Dr, 2704 Southeast Otis Corley Dr, Bentonville, Arkansas, United States of America Req #9498 Tuesday, April 30, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Under limited supervision, the Designer collaborates with customers and sales representatives to create designs for new products, redesign packaging for existing products, and develop new uses for existing packages for the purpose of securing new business and expanding present business. The Designer is integral to the total service team accessible to our customers. PCA offers customers the expertise of our Designers to develop the optimal design solutions for their business. Designers utilize PCA design software and techniques to create packaging and Point of Purchase (POP) displays to help customers get noticed and get results in the marketplace. PRINCIPLE ACCOUNTABILITIES: Apply advanced design skills in the creation of designs for packaging and/or point of service displays for new and existing products in accordance with PCA design and safety standards. Evaluate customer needs and expectations and translate them into drawings, designs, and prototypes within the manufacturing capabilities of the plant. Develop, design, and recommend materials and production methods that will meet customer requirements and most efficiently utilize existing plant facilities and equipment. Create or secure samples of designs for customer inspection, production orders, and/or division operation. Perform packaging and component testing, evaluate results, and advise sales, manufacturing, and customers of findings. Evaluate existing customer or prospective customer packaging for possible improvement in style, function, appearance, cost, and/or ease of packaging as directed by supervisor. Conduct design reviews with customers. Generate product cost data, including estimation of run speeds, packaging costs, material usages, and scrap factors. Coordinate activities related to developing graphics, prototypes and samples, including vendor negotiations, designing dies, material availability, direction, troubleshooting, reviewing samples, testing, and redirection based on feedback and results. Provide technical assistance to the Sales Representatives and Customer Service Representatives regarding layouts, estimating, die making, order specifications, customer packaging procedures, material handling techniques, detailed artwork, printing dies, and approve printing press and die cut set-ups for initial order of new designs. Provide training, guidance and support to junior designers. BASIC REQUIREMENTS: Education equivalent to a bachelor's degree in structural design, packaging design, industrial engineering, mechanical engineering, architecture or five years of structural corrugated design experience required. Strong working knowledge of computer systems including experience with Microsoft Office Suite, Outlook and Computer Assisted Design (CAD) software. PREFERRED REQUIREMENTS: Experience in corrugated industry with a technical understanding of corrugated packaging design, cutting dies, converting machinery and printing. Strong working knowledge of production methods, printing methods, materials, styles, and standard design forms and retail usage of packaging and point of purchase displays. KNOWLEDGE, SKILLS & ABILITIES: Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks concurrently. Solid financial and business operations analysis skills with the ability to identify opportunities for improvements. Ability to quickly grasp the customer's current situation and needs based on the current market environment and cross business objectives. Based on customer understanding, able to visualize and develop compelling design possibilities. Strong listening, evaluating, and problem solving skills. Ability to create alternative solutions and meet deadlines. Strong verbal and written communication skills with the ability to effectively communicate with multiple audiences on procedures, policies, practices, and requests for information. Strong interpersonal skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company. Strong negotiation and persuasion skills with the ability to create new business opportunities. Ability to engage in rapid experimentation of multiple design ideas and ability to learn from failed design concepts. Ability to be accessible, available and responsive to the customer and understand the customer's point of view. Ability to advocate for customer needs to others and create mutual agreement on project scope. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between co-workers. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

STRUCTURAL DESIGNER

Corporate HR Specialist <div> Legal Senior Onsite Service Specialist POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES �&bull; Possess the legal background to understand client matter work flow, such as: �&bull; Charge back to firm and/or clients for work, supplies, hours, etc. �&bull; Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). �&bull; Familiar with legal records management processes. �&bull; Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. �&bull; Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). OTHER DUTIES AND RESPONSIBILITIES �&bull; Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners. �&bull; Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism. �&bull; Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer. �&bull; Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler. �&bull; Handles time sensitive documents that are confidential in nature. �&bull; Works to provide quality and accurate reproduction, scanning, or project work. �&bull; Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task. �&bull; Provide imbedded support to specific floors or integrated practice groups. �&bull; Assist with coordinating projects that will be completed off site. �&bull; Maintains logs for billing and assists in calculating charges for work or jobs performed. �&bull; Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies. �&bull; Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions. �&bull; Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location. �&bull; Deliveries and pickups may require travel between offices or another office location. �&bull; Performs duties related to the shipping and receiving of materials and packages. �&bull; Performs filing duties in conjunction with specific customer requests, which may include �purging' and archiving old documents. �&bull; Performs duties of scanning, file conversion, file naming, and encryption. �&bull; Performs FTP (File Transfer Protocol) between computers and files for printing. �&bull; Manage TOC (Table of Contents) �&bull; first page of electronic file. �&bull; Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. �&bull; Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro. �&bull; Performs daily quality checks on convenience copiers to ensure proper functionality. �&bull; Responds to errors or troubled copy machines. Also works to clear paper jams. �&bull; Maintains daily meter and service logs. �&bull; Stocks and organizes convenience copier areas. �&bull; Straightens, organizes, and manages firm conference and meeting rooms. �&bull; Assists facilities with box moves, office moves, and occupant moves. �&bull; Assists facilities with light maintenance duties. �&bull; May perform occasional cleaning duties. �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and 1-2 years of related work experience. �&bull; Minimum of 2 years' experience in legal industry is preferred. �&bull; Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. �&bull; May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy. KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Legal Senior Onsite Service Specialist

<div> Senior Field Representative, Support CIP POSITION PROFILE This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also include new business and other various support functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical �&bull; Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise. �&bull; Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods. �&bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. �&bull; Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. �&bull; Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities. Customer Services �&bull; Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. �&bull; Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. Manage Workload �&bull; Responsible for managing own time and schedule and assists in support of solutions time/schedule. �&bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. �&bull; Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. Administrative �&bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. �&bull; Performs administrative duties as assigned including maintaining required logs, processes, and reports. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Accounts for all time and activity by recording information through the proper tracking system. �&bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly. �&bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. �&bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. �&bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. �&bull; Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS, AND ABILITIES �&bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. �&bull; Efficiently handles information of a highly confidential nature. �&bull; Possesses required multi-tasking and prioritizing skills. �&bull; Identifies problems, opportunities and develops solutions. �&bull; Possesses required organizational, interpersonal, and verbal communication skills. �&bull; Is process-improvement oriented. �&bull; Requires proficient use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignments at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. �&bull; Occasional overnight travel may be required. �&bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. �&bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Field Representative, Support CIP

Corporate HR Specialist <div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities �&bull; Runs high volume/production copy machines and performs binding and finishing work. �&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. �&bull; Perform basic equipment troubleshooting and escalate calls to technicians �&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) �&bull; Performs duties of scanning and /or imaging documents �&bull; May perform Reception services on temporary/occasional basis �&bull; Maintains records for management reports and inventories of supplies needed. �&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. �&bull; Calculates charges for jobs performed and maintains logs and may generate reports. �&bull; Responds to and coordinates all service calls required by customer. �&bull; May perform filing duties in conjunction with specific customer requests. �&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. �&bull; Maintains daily meter and service logs. �&bull; May travel between customer's buildings. �&bull; Answers customer questions regarding status or feasibility of job requests. �&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. �&bull; Performs duties related to the shipping of materials. �&bull; Performs duties related to the receiving of materials. �&bull; May perform meeting room and conference room set ups. �&bull; May perform building occupant moves within assigned facilities. �&bull; May perform light maintenance, and cleaning duties as assigned. �&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment �&bull; May require periodic overtime on nights and weekends, including off-hour emergency response. �&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. �&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. �&bull; Performs filing duties, which may include �purging' and archiving old documents. �&bull; Understanding of Ricoh Services Portfolio & Technology �&bull; Ensures data for Ricoh MOR, SPG and job logs are captured �&bull; Performs other duties as assigned. Additional Pay Details: This position pays $17 - $23 per hour Qualifications (Education, Experience and Certifications) �&bull; Requires high school diploma or GED and1-2 years of related work experience. �&bull; Some related copy job experience is preferred. �&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. �&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities �&bull; Working knowledge of copier and other related equipment and repair is preferred. �&bull; Requires knowledge and understanding of shipping/receiving procedures. �&bull; Basis electronics knowledge is preferred. �&bull; Possesses ability to work independently and flexibly to complete projects. �&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. �&bull; Possesses ability to comprehend instructions concerning mail delivery. �&bull; Possesses troubleshooting and problem solving skills. �&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. �&bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. �&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. �&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. �&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. �&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Mailroom Specialist

Corporate HR Specialist <div> Field Representative II, Field Services Support POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. Job Duties and Responsibilities �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Manages territory, inventory, and customer relationships. �&bull; Demonstrates excellent technical and customer relation skills. �&bull; Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise �&bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. �&bull; Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. �&bull; Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. �&bull; Demonstrates required digital competencies associated with assigned products and level assignment. �&bull; Completes technical training on new equipment as assigned. Manages territory �&bull; Effectively executes all required territory management and call handling procedures. �&bull; Works closely with sales partners to maximize equipment leads and upgrade opportunities. �&bull; Maintains and manages own parts inventory with a high degree of accuracy. �&bull; Adheres to territory back-up plans. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Complies with all company policies. Customer Service �&bull; Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. �&bull; Provides technical assistance to less experienced technicians. �&bull; Exhibits professional appearance and demeanor at all times. �&bull; Maintains productive, professional relationships with all company personnel. �&bull; Is a positive and contributing team member. �&bull; Responsible for maintaining a "car stock" inventory. �&bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: �&bull; Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience. �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business. KNOWLEDGE, Skills And Abilities Typically: �&bull; Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency. �&bull; Possesses a methodical approach to resolving problems. �&bull; Possesses strong interpersonal and verbal communications skills. �&bull; Possesses excellent customer service skills including ability to follow up to ensure closure of issues. �&bull; Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications. �&bull; The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed. �&bull; Possesses working knowledge of and application of PC's and associated software applications. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. �&bull; Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners. �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Requires daily internal contact with the service call center via telephone and wireless to receive and provide instructions concerning service requests. �&bull; Routinely requires direct contact with parts department to receive parts ordered. Also, routinely requires direct contact with the Field Technology Service Manager to review work, receive direction and discuss customers' concerns and problems. �&bull; Requires daily external contact with customers (typically office / IT managers and machine operators) for the purpose of investigating and resolving equipment problems. �&bull; The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. �&bull; Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. �&bull; Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. �&bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. �&bull; In the case of technicians assigned a walking territory, extensive foot travel is necessary. �&bull; A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Representative II, Field Services Support

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Multi Site Customer Service Coordinator

<div> Site Leader POSITION PROFILE Accountable for the daily operations of small-site and acts as a go to person for a small team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. Job Duties and Responsibilities �&bull; Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment �&bull; May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail �&bull; Acts as a go to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership �&bull; Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned. �&bull; Responsible for training and development of assigned staff �&bull; Handles formal contact with the customer on a daily basis �&bull; Responsible for effective implementation and management of RICOH Service Excellence programs. �&bull; Analyzes problems with minimum guidance, while managing the resolution. �&bull; Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts. �&bull; Assists assigned leadership with recruiting, staffing and performance management of site �&bull; personnel. �&bull; Maintains positive internal working relationships with all department employees by communicating in a professional manner. �&bull; Provides training on workflow and machine operations when necessary. �&bull; Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. �&bull; Meets quality and deadline standards by the effective use of job scheduling practices. �&bull; Maintains efficient workflow by holding team members accountable for quality and efficiency of their work. �&bull; Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department. �&bull; Completes site reports and other paperwork on time and accurately. �&bull; May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. �&bull; May include interaction with contracted vendors, facility management and occupants. �&bull; May be responsible for office supply inventory re-ordering. �&bull; May be responsible for Conference room coordination and A/V equipment resource management. �&bull; Completes month-end management report in the absence of Site Manager. �&bull; Assist the assigned AOM/ESM or NOM with training and development of site personnel. �&bull; Place requisitions for site products and supplies by utilizing Oracle's iProcurement application. �&bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: �&bull; High school or GED is required. �&bull; 2+ years of experience in a related field (B2B and/or technical). �&bull; Previous training experience strongly preferred. �&bull; Previous 2+ years Customer facing work experience required. �&bull; Demonstrated proficient knowledge and understanding of technology. KNOWLEDGE, Skills And Abilities �&bull; Tactical facilitator of processes �&bull; Ability to present to a small group �&bull; Moderate Problem-Solving Skills �&bull; Intermediate Customer Service skills �&bull; Intermediate Technical aptitude �&bull; Intermediate Written and Verbal Communication skills Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level �&bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction �&bull; prepare, provide, and convey diversified information �&bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). �&bull; Moderate dexterity �&bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Site Leader

<div> Field Specialist I, Customer Liaison POSITION PROFILE The Field Specialist I, Customer Liaison position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Position is responsible for supporting the marketing efforts of Ricoh services to external customers and with day-to-day support on projects. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. In some cases, this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge. Job Duties and Responsibilities �&bull; Perform assessments of print environment utilization within multiple locations inside the Houston area as well as areas up to 2 hours outside of Houston. �&bull; Determine current print workflows and applications needed in order to make cost-effective recommendations. �&bull; Assist with implementation of approved recommendations. �&bull; May serve as on-site/off-site sales coordinator. �&bull; Serves customers by providing product and service information and resolving product and service problems. �&bull; Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. �&bull; Maintains financial accounts by processing customer adjustments. �&bull; Prepares product or service reports by collecting and analyzing customer information. �&bull; Liaison between internal stakeholders, marketing team, and external stakeholders to gather information, communicate information, and ensure overall communication flow profiles within an account. �&bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) Typically Required: �&bull; BA/BS preferred or equivalent experience. �&bull; 3-5 years related field experience. �&bull; Proficient in Microsoft Excel and able to create professional, accurate spreadsheets. �&bull; Customer Service experience is required. KNOWLEDGE, Skills and Abilities �&bull; Possesses excellent written and verbal communication skills and ability to problem-solve. �&bull; Possesses excellent prioritization and organization skills and ability to multitask. �&bull; Creative, out-of-the-box thinker �&bull; Ability to effectively communicate with both external and internal customers and stakeholder. Working Conditions, MENTAL aND PHYSICAL DEMANDS �&bull; Handles time demands by working normal working hours and being on call when needed. �&bull; Open availability, Remote, on-premise, virtual or hybrid �&bull; Works in a typical office environment with adequate lighting and ventilation, and a normal range of �&bull; temperature and noise level. �&bull; Communicates daily and weekly with department. �&bull; Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered. �&bull; Requires ability to work in a production facility, adapting to moderate to high noise levels. �&bull; Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner. �&bull; Some physical effort is required �&bull; May be required to move supplies by lifting 50 lbs. from the floor to waist height, carrying 10 feet and lowering back to the floor. </div>

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